-Please read these FAQs before emailing- 

Note that we do not provide tuning support, definitions, etc. We can be contacted regarding product inquiries and bug support only. 

“No Internet connection”?
This means you must update your app! Use the download link in your original order email to update the app. 

“What ECU do I have?”
Check out our ECU Identification page to determine your ECU and what flash tool you need.

“Do you have bench pinouts?”
Yes, see the pinouts section on the website.

“My EWS checkbox is grayed out.”
This means the ECU requires unlock first. Read the readme file for instructions.

“I can’t communicate with ECU.”
Check power, use a high quality cable, ensure you are using the correct app, diagnose why there is no connection between car and ECU. 

“I receive packet loss errors.”
Ensure you are using a high quality cable. Most 2007+ ECUs communicate via DCAN and cheap cables simply do not work well with these ECUs. Also ensure you are not running the app straight out of the zip. Always extract the zip to a normal folder then run the app. 

“My cable works with INPA, so it must be good quality”
Wrong. High speed data flashing is different from basic diagnostics. See answer to above for more details. 

“Do you have definition files?”
No. However, you can find some great definitions (XDF) from our friends over at MS4x.net